Privacy Policy

1. Information We Collect

Information you provide directly

• Business name, owner name, and contact information (phone number, email address)
• Billing information (processed securely by Stripe — we do not store card numbers)
• Business details including service verticals, hours of operation, and timezone
• SMS opt-in consent, recorded at the time of account creation

Information collected automatically

• Call logs: caller phone number, call duration, transcript, urgency score, and outcome
• Lead data captured by our AI receptionist during calls (caller name, address, issue description)
• Usage data: pages visited, features used, login timestamps
• Device and browser information for security and analytics purposes

Information from third parties

• Payment status and subscription data from Stripe
• Call routing data from Twilio
• Voice interaction data from Vapi

2. How We Use Your Information

• To provide and operate the MyCallGuy AI receptionist service
• To send SMS notifications about calls, leads, and appointments to business owners who have opted in
• To process payments and manage your subscription
• To improve our AI models and service quality
• To send transactional communications (receipts, service alerts, onboarding guidance)
• To comply with legal obligations

We do not sell your data to third parties. We do not use your data for advertising purposes.

3. SMS Communications

By creating a MyCallGuy account and checking the consent box during onboarding, you agree to receive SMS notifications including:

• New lead alerts when your AI receptionist captures a caller
• Emergency call notifications
• Appointment confirmations and reminders
• Service and account notifications

Message and data rates may apply. Message frequency varies based on call volume. Reply STOP to opt out at any time. Reply HELP for help. Contact us at support@mycallguy.com.

4. Data Sharing

We share your information only with:

• Stripe — payment processing
• Twilio — phone number provisioning and SMS delivery
• Vapi — AI voice call handling
• Supabase — secure database hosting
• Vercel — application hosting
• Law enforcement — when required by law or to protect safety

All third-party providers are bound by data processing agreements. We do not share your information with any other third parties for marketing or commercial purposes.

5. Data Retention

• Active account data is retained for the duration of your subscription
• Call logs and transcripts are retained for 12 months
• Upon account cancellation, your data is retained for 30 days then deleted
• You may request deletion at any time by emailing support@mycallguy.com

6. Security

We implement industry-standard security measures including encrypted data storage, TLS in transit, row-level security in our database, and access controls. However, no system is 100% secure. If you believe your account has been compromised, contact us immediately at support@mycallguy.com.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of SMS communications at any time by replying STOP
• Export your call and lead data from your dashboard

To exercise any of these rights, contact us at support@mycallguy.com.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to log in.

9. Children's Privacy

MyCallGuy is a business-to-business service. We do not knowingly collect information from anyone under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on your dashboard. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: